KOCO LENSES - Shipping Policy

Last Updated: June 2026

1. Order Processing Time

• All orders are processed within 1-2 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Coverage

• We currently ship across India. Delivery services may not be available in certain remote, restricted, or inaccessible locations.
• If your pin code is not serviceable, you will be notified at checkout.
• At this time, KOCO Lenses does not offer international shipping. Orders can only be placed and delivered within India.

3. Shipping Time

• Standard Shipping (Zone A to Zone D): 3-5 business days.
• Standard Shipping (Zone E): 5-8 business days.
• Express Shipping: 1-2 business days (available in selected locations).
• Delivery timelines are estimates and may vary depending on the destination and courier partner availability.

4. Shipping Charges

• Orders Below ₹999: ₹59 shipping fee for Zone A-D; ₹79 shipping fee for Zone E.
• Orders ₹999 and Above: FREE Shipping.
• Cash on Delivery (COD) Orders: An additional charge of ₹99 applies to all COD orders, regardless of the order value.

5. Cash on Delivery (COD)

• COD is available for selected serviceable pin codes across India and will be confirmed at checkout.
• We recommend prepaid payments for faster processing and priority dispatch.

6. Order Tracking

• Once your order is dispatched, you will receive a tracking link via email, SMS, and/or WhatsApp.
• Tracking information may take up to 24 hours to become active.

7. Failed Delivery Attempts

• Our courier partners may attempt delivery up to two to three times.
• If the order remains undelivered after the final attempt, it may be returned to our warehouse.
• To arrange re-delivery, contact our support team at support@kocolenses.com or WhatsApp +91 60032 13359. Additional shipping charges may apply.

8. Damaged Packages & Lost Shipments

• Damaged in Transit: If your package arrives visibly damaged, do not discard any packaging materials. Contact customer support within 48 hours of delivery with clear photographs of the outer packaging and the product. Claims raised after 48 hours may not be eligible for resolution.
• Lost Shipments: If your order appears to be lost in transit, reach out to us at support@kocolenses.com or WhatsApp +91 60032 13359. If the shipment is confirmed lost by our courier partner, we will arrange a replacement or issue a refund.

9. Incorrect Shipping Address

• Customers are responsible for providing accurate shipping information.
• Orders returned due to an incorrect or incomplete address may incur additional shipping charges for re-delivery.

10. Public Holidays, Peak Seasons, & Delays

• Processing and delivery timelines may be extended during public holidays, festive seasons (such as Diwali, Holi, and Eid), major sale events, or periods of high order volume.
• KOCO Lenses shall not be held liable for delivery delays caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, or transportation disruptions.

11. Ownership & Risk of Loss

• Ownership and risk of loss or damage to products pass to the customer upon successful delivery to the shipping address provided at checkout.
• KOCO Lenses is not liable for subsequent loss, theft, or damage once the courier marks the order as delivered.

12. Contact Us

For any shipping-related queries, please contact our customer support team:

• Email: support@kocolenses.com
• WhatsApp: +91 60032 13359
• Support Hours: Monday to Friday, 11:00 AM – 6:00 PM IST
• Website: kocolenses.com

Note: This policy is subject to change without prior notice. Please review it periodically for updates.